ISO 37002: Whistleblower management system

Implement an effective whistleblowing system with ISO 37002: Protect your organization from the inside out

ISO 37002 is an international standard that provides guidelines for establishing, implementing and maintaining a whistleblowing management system.

Its main objective is to foster an ethical, transparent and accountable organizational culture by facilitating the safe and effective reporting of irregularities, legal violations or misconduct within an organization.

This standard is part of the family of standards on governance and compliance, aligned with others such as ISO 37001 (anti-corruption) and ISO 37301 (regulatory compliance), promoting sustainable and integral organizational management.

At PetroShore we have a software for complaint management. The anonymous DPI whistleblower channelaligned with the ISO 37002 standard, which allows secure reporting of any irregularity or misconduct. This reaffirms our commitment to integrity, transparency and responsible management.

Main requirements of ISO 37002

ISO 37002 establishes guidelines (not certifiable requirements), structured around the following principles:

In addition, the standard recommends an approach based on the PHVA (Plan-Do-Check-Act) cycle for continuous improvement of the grievance system.

Practical measures to comply with ISO 37002

Advantages of ISO 37002 certification

For the organization:

For customers:

For the market:

ISO 37002: Application by sector and industry

Public administrations and government agencies

ISO 37002 strengthens transparency and accountability in public management, facilitating the detection of acts of corruption or abuse of power.

Multinational companies and corporations

It allows to manage complaints in a homogeneous way in different countries, aligning the global ethical culture with local regulations and international standards.

Financial institutions and insurance companies

Strengthens internal control mechanisms against fraud, malpractice and conflicts of interest, key elements in highly regulated sectors.

Health and pharmaceutical sector

Helps identify irregularities related to patient safety, clinical trials or unethical business practices.

Educational Institutions

Facilitates the creation of safe and trustworthy environments for students, employees and beneficiaries, promoting a culture of integrity.

Companies with regulatory compliance and corporate ethics programs

It serves as an effective complement to existing compliance systems, improving risk management and stakeholder confidence.

ISO 37002 - Whistleblower Management Systems

This webinar provides practical guidance on the implementation of whistleblower management systems in accordance with ISO 37002.

The session will address the fundamental principles of an effective whistleblower channel, key requirements of the standard, and best practices for receiving, evaluating, investigating and following up on internal communications.

The risks of mismanagement, the responsibilities of the compliance area and how to turn complaints into opportunities for improvement will also be explored.

In addition, the Anonymous IPR complaints channel, a practical solution adapted to the needs of the Angolan business context, will be presented.

Essential training for companies seeking to strengthen their integrity, transparency and reputation from within.

Webinar 5 - 07/31/2025

contact

Build a culture of trust and transparency with ISO 37002

Because an ethical organization doesn't just deliver... it inspires.

BLOG: practical articles for responsible leaders