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ISO 37002: Whistleblower management system

Consulting on ISO 37002

Implement an effective whistleblowing system with ISO 37002: Protect your organization from the inside out

ISO 37002 is an international standard that provides guidelines for establishing, implementing and maintaining a whistleblowing management system.

Its main objective is to foster an ethical, transparent and accountable organizational culture by facilitating the safe and effective reporting of irregularities, legal violations or misconduct within an organization.

This standard is part of the family of standards on governance and compliance, aligned with others such as ISO 37001 (anti-corruption) and ISO 37301 (regulatory compliance), promoting sustainable and integral organizational management.

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At PetroShore we have a software for complaint management. The anonymous DPI whistleblower channelaligned with the ISO 37002 standard, which allows secure reporting of any irregularity or misconduct. This reaffirms our commitment to integrity, transparency and responsible management.

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Main requirements of ISO 37002

ISO 37002 establishes guidelines (not certifiable requirements), structured around the following principles:

  • Trust: Ensure that stakeholders have confidence in the whistleblower system.
  • Impartiality: Ensure that all complaints are handled objectively and without retaliation.
  • Protection: Protect whistleblowers, defendants and other persons involved.
  • Transparency: Promote the visibility of the process and its results within legal and ethical limits.

In addition, the standard recommends an approach based on the PHVA (Plan-Do-Check-Act) cycle for continuous improvement of the grievance system.

Practical measures to comply with ISO 37002

  • Establish secure and confidential channels to receive internal and external complaints.
  • Designate an independent manager or team to handle complaints.
  • Create clear internal policies on how to report, how cases are investigated and what protection measures are in place.
  • Train personnel on the proper use of the reporting system.
  • Define reasonable time frames for investigating and responding to complaints received.
  • Implement controls to prevent retaliation against good faith whistleblowers.

Advantages of ISO 37002 certification

For the organization:

  • Strengthens corporate governance and integrity.
  • Helps to detect and correct irregularities early.
  • Improves the reputation and trust of employees, investors and partners.

For customers:

  • Increases security and transparency in commercial relations.
  • Reinforces the perception of ethics in the company.

For the market:

  • Promotes fair competition and regulatory compliance.
  • Contributes to reducing corruption and fraud in the business environment.

ISO 37002: Application by sector and industry

Public administrations and government agencies

ISO 37002 strengthens transparency and accountability in public management, facilitating the detection of acts of corruption or abuse of power.

Multinational companies and corporations

It allows to manage complaints in a homogeneous way in different countries, aligning the global ethical culture with local regulations and international standards.

Financial institutions and insurance companies

Strengthens internal control mechanisms against fraud, malpractice and conflicts of interest, key elements in highly regulated sectors.

Health and pharmaceutical sector

Helps identify irregularities related to patient safety, clinical trials or unethical business practices.

Educational Institutions

Facilitates the creation of safe and trustworthy environments for students, employees and beneficiaries, promoting a culture of integrity.

Companies with regulatory compliance and corporate ethics programs

It serves as an effective complement to existing compliance systems, improving risk management and stakeholder confidence.

ISO 37002 - Whistleblower Management Systems

This webinar provides practical guidance on the implementation of whistleblower management systems in accordance with ISO 37002.

The session will address the fundamental principles of an effective whistleblower channel, key requirements of the standard, and best practices for receiving, evaluating, investigating and following up on internal communications.

The risks of mismanagement, the responsibilities of the compliance area and how to turn complaints into opportunities for improvement will also be explored.

In addition, the Anonymous IPR complaints channel, a practical solution adapted to the needs of the Angolan business context, will be presented.

Essential training for companies seeking to strengthen their integrity, transparency and reputation from within.

Webinar 5 - 07/31/2025

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Build a culture of trust and transparency with ISO 37002

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